REMAX AFTER-SALES SERVICE
All REMAX products are covered under warranty for maintenance of the machine parts, materials and functions. Problems and failures verified upon further identification will be offered free repair.
This warranty does not apply:
Note: The warranty does not include product transport costs or provide on-site maintenance services.
CONTACT US
Tel：4006755178 / Add：No.8, Huaning Road, Dalang, Longhua, Shenzhen, CN
Tips: The service hours are 09:00-12:00 a.m. and 13:30-18:30 p.m. from Monday to Friday Beijing time.
REMAX reserves all rights to clarify this warranty interpretation !
USB Product Warranty Regulations
1.Please keep the warranty card carefully as proof of repair;
2.The warranty period is 12 months from the date of purchase;
3.During the warranty period, if the device experiences problems or malfunctions in its components, materials, or functions under normal use and maintenance, and after verification, the company will provide free repair or replacement.
The following situations are not eligible for free repair, and the company is not obligated to provide free warranty services for devices that fall into the following categories of faults or damages during the limited warranty period:
(1) Product has exceeded the warranty period;
(2) Product malfunctions or damages caused by incorrect installation, storage and usage not following the instruction manual;
(3) Product malfunctions or damages caused by disassembly by agencies or personnel not authorized by the company;
(4) Product malfunctions or damages caused by accidental factors or human factors (including operational errors, scratches, transportation, collisions, inappropriate voltage and current inputs, etc.);
(5) Product malfunctions or damages caused by force majeure, such as natural disasters (e.g., earthquakes, fires);
(6) The final interpretation of this manual belongs to Shenzhen REMAX Co., Ltd.
